We stand behind the quality of every PAPAIA piece. Our jewellery is made from premium stainless steel, with durable PVD finishes on our gold styles, and every piece is hand inspected before dispatch.

We offer a 12 month warranty from the date you receive your order for manufacturing defects or issues relating to the workmanship of the jewellery.

This may include faults such as a defective clasp, faulty link, or another issue that is determined to be a manufacturing defect.

Our warranty does not cover lost items, accidental damage, normal wear and tear, scratches, dents, stretching, snagging, damage caused by excessive force, improper care, exposure to harsh chemicals, or modifications made by a third party.

Our pieces are waterproof and tarnish resistant, but like all jewellery, the finish can change over time depending on wear and care. Following our care instructions will help keep your pieces looking their best for longer.

To submit a warranty claim, email support@papaia.com.au with the following:

• Your order number  
• Product name  
• A brief description of the issue and when or how it occurred  
• A short video clearly showing the full item and the area of concern

Please make sure the video is clear, well lit, and shows the issue from more than one angle where possible.

Once we receive your claim, we will review the information provided and let you know the next steps.

If your claim is approved, we may ask you to return the item for inspection. Where possible, we will replace the item with the same style. If the item is no longer available, we may offer store credit or another suitable resolution.

Warranty claims are assessed individually and must relate to a manufacturing defect. Damage caused by normal wear, accidental force, snagging, misuse, or improper care is not considered a manufacturing defect.